[Solved] An unanticipated by-product of glasnost was A) the establishment of a black market. B) an increase in violent crimes. C) a resurgence of ethnic tensions. D) the return to a Stalinist regime. E) a booming pornography industry. Expectancy Disconfirmation Model: A theory that suggests consumer satisfaction is determined by the disparity between expected and actual product performance. Innate Quality: A natural, intrinsic characteristic or property of an individual or object. Exchange Theory: A social psychological perspective that explains social behavior in terms of the exchange of resources and rewards between individuals. Risk-Aversion Theory: A concept in economics and finance that explains individuals' or institutions' tendency to prefer outcomes with lower uncertainty and risk, impacting their decision-making processes.