What Are the Three Types of Variables Identified in Likert's

question 63

Essay

What are the three types of variables identified in Likert's internal systems model? How are they related?

---

Definitions:

Retention

Retention refers to the ability of a company or organization to keep its employees or customers over a period of time, minimizing turnover or churn.

Misunderstandings

Occurrences where there is a failure to accurately understand or interpret someone's words, actions, or intentions, often leading to conflict or confusion.

Personalizing Relationships

Tailoring interactions and communication to build closer, individualized connections with customers or clients.

Customers

Individuals or organizations that purchase goods or services from a business.