Showing Through Non-Evaluative Verbal Responses That You Have Listened to What

question 54

Multiple Choice

Showing through non-evaluative verbal responses that you have listened to what the employee has stated is:

• A) acknowledging.
• B) attending.
• C) summarizing.
• D) confirming.

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Definitions:

Cognitive Dissonance

The discomfort in one's mind arising when an individual simultaneously holds multiple conflicting beliefs, ideas, or values.

Political Candidate

An individual who offers themselves for election to a political office or position within a government.

Volunteers

Individuals who offer their time and services willingly and without financial compensation, often for community service or humanitarian causes.

Foot-In-The-Door Technique

A persuasion strategy that involves getting a person to agree to a small request as a precursor to getting them to agree to a larger request.