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A(n) ____ occurs when actual performance is less or greater than standard.
Cultural Influences
Factors stemming from the culture in which an individual has been raised or operates, affecting their values, behaviors, and preferences.
Reference Groups
Social groups that individuals use as a standard for evaluating their own behavior, attitudes, and values.
External Social Environment
The external factors in society that influence an organization's operation, including cultural, demographic, and social aspects.
Behavior
Refers to the actions and mannerisms made by individuals, groups, or systems.
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