Using Management by Exception

question 61

Multiple Choice

Using management by exception:

• A) supervisors develop actions to be taken before or during the course of a job, to prevent things from going wrong.
• B) supervisors invest equal time and effort on all activities irrespective of how big or small they are.
• C) supervisors establish a point of activity where performance is measured early enough so that corrective action can be taken.
• D) supervisors set priorities for activities, depending on their importance, and to focus their efforts on top-priority items.

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Definitions:

Core Processes

are the essential and fundamental activities carried out by an organization that directly contribute to its main objectives and mission.

Process Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed.

Customer Satisfaction

The degree to which a product or service meets or exceeds the customer's expectations.

Customer Needs

The requirements or desires of consumers that companies aim to meet with their products or services.