Melanie Has Been Promoted as the Operations Head of Apex

question 32

Multiple Choice

Melanie has been promoted as the operations head of Apex Inc. She aims to lead the organization in an effective manner. Which of the following should be implemented by Melanie to achieve her aim?

• A) Focus on getting the most results out of people so that production goals are achieved.
• B) Ensure that employees are part of a community and feel that they are contributing to something worthwhile.
• C) Maintain a relationship based on position and formal authority and not on personal influence and trust.
• D) Maintain a degree of stability, predictability, and order through a culture of efficiency.

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Definitions:

Foot-in-the-Door Technique

A persuasion strategy where a small request is made first to increase the likelihood of compliance with a larger request later.

Reciprocity Norm

The expectation that people will respond favorably to each other by returning benefits for benefits, and responding with either indifference or hostility to harms.

Self-Perception

An individual's understanding and assessment of their own personality, characteristics, and abilities.

Extrinsic Job Satisfaction

Satisfaction from external job factors such as pay, working conditions, and benefits, rather than the nature of the work itself.