Helen, the Operations Head of an Organization, Received a Complaint

question 21

Multiple Choice

Helen, the operations head of an organization, received a complaint stating that one of the managers was regularly harassing his subordinates. Instead of taking action, she neglected the issue as she had high regard for the manager. She was sure that the allegations against the manager were not true. In the given scenario, the assumption made by Helen is an example of _____.

• A) projection
• B) the halo effect
• C) perceptual defense
• D) stereotyping

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Definitions:

Unique Market Segment

A distinct group within a market that has its own specific needs, preferences, and characteristics that differentiate it from other segments.

Competitive Advantage

is a condition or circumstance that puts a company in a favorable or superior business position compared to its competitors.

Cost Leadership

A business strategy focusing on gaining a competitive advantage by being the lowest-cost producer in the industry while maintaining acceptable quality levels.

Cost-Efficient Formula

A method or calculation designed to minimize expenses while maximizing output or effectiveness, achieving an optimum balance between cost and performance.