When a User Problem Cannot Be Solved by the Help

question 37

Multiple Choice

When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.

• A)firefought
• B)spun
• C)escalated
• D)burst
• E)delimited

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Definitions:

Pathology

The study of diseases, their causes, processes, development, and consequences.

Incidence

The occurrence, rate, or frequency of a disease, crime, or something else undesirable.

Distribution

The process by which goods or services are delivered from the producer or supplier to the end-user.

Opportunistic Infections

Infections that occur more frequently or are more severe in individuals with weakened immune systems, such as those with HIV.