A Large School District Introduces a New Reading Program into One-Half

question 69

Multiple Choice

A large school district introduces a new reading program into one-half of its first-grade classrooms. Three years later, the reading scores of the 10,000 children in the new program average 3 points higher on a 100-point test than the scores of the 10,000 children who did not get the program. Although 3 points is statistically significant, the problem with saying that the program was a great success is that ____.

• A) the samples are too small to assess clinical significance
• B) the reading test is probably not reliable
• C) three points on the reading score is probably not clinically significant
• D) there was no control group

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Definitions:

Customer Satisfaction

The measure of how products and services supplied by a company meet or surpass customer expectation.

Satisfaction Guarantee

A promise or assurance given by a company that a customer will be pleased with a product or service, or a refund or replacement will be offered.

Strategic Point

A critical factor or position within a strategic plan that can significantly influence the success or failure of said plan.

Nonmonetary Costs

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