In Light of the Challenges to the Catholic Church, Some

question 42

Multiple Choice

In light of the challenges to the Catholic Church, some reforms were enacted, such as

• A)mandating poverty for the Catholic institution.
• B)instituting dietary restrictions to symbolize purity.
• C)reforming the education of the clergy.
• D)allowing priests and nuns to marry.
• E)using the vernacular during mass.

---

Definitions:

Customer Experience Management

A business strategy focused on managing and improving the entire customer experience across various touchpoints and interactions.

Public Service Announcement

A message broadcast on television, radio, or online intended to inform the public about a topic of public interest without commercial benefit.

Internal Marketing

The strategy of treating employees as internal customers to align them with the company's goals, thus improving service delivery and customer satisfaction.

Service Experience

The subjective perception and evaluation by a customer of the service delivered by a company or an organization.