If a Client Questions the Competence of a Worker, the Worker

question 40

Multiple Choice

If a client questions the competence of a worker, the worker can respond by doing any of the following except :

• A)Conveying a sense of organization and purpose
• B)Relying on relationship-building skills
• C)Asking the client a question
• D)Being surprised that the client would question your competence

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Definitions:

Organisational Expectations

The standards, goals, and performance criteria that an organization sets for its employees or members to guide their behavior and work output.

Clan Control

Influences behaviour through norms and expectations set by the organisational culture.

Bureaucratic Control

A system of managing an organization through a hierarchical structure with strict rules and procedures.

Internal Control

A process implemented by an organization to ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.