List the Seven Basic Sources of Information About Your Clients

question 12

Essay

List the seven basic sources of information about your clients that you can collect, organize and interpret.

Recognize various incentives for employees to join unions.

Identify the scope of employer's authority outside the collective agreement.

Comprehend the stages involved in the collective bargaining process.

Differentiate between the types of unions and their characteristics.

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Definitions:

Social Decentering

The psychological process of considering and adapting to the thoughts, feelings, and perspectives of others.

Empathy

Emotional reaction that is similar to the reaction being experienced by another person; empathizing is feeling what another person is feeling.

Predictive Adaptation

The ability to change or modify one's behavior in anticipation of future events or changes in the environment.

Low-Context Culture

Culture in which people derive much information from the words of a message and less information from nonverbal and environmental cues.