A Number of Tasks Were Discussed in the Text That

question 53

Multiple Choice

A number of tasks were discussed in the text that the generalist worker and client system must undertake during the termination phase of the planned change process. All of the following were included except :

• A)Evaluating achievement of objectives
• B)Maintaining and continuing progress
• C)Concluding that there is no hope for the client
• D)Making appropriate referrals

---

Definitions:

Stock Brokerage

Firms that act as intermediaries between investors and securities exchanges, facilitating the buying and selling of stocks.

People Management

The practice of recruiting, training, and overseeing employees in a workplace to maximize their performance.

Services

Intangible products provided to consumers, such as repairs, entertainment, or consultation, which do not result in ownership of anything physical.

Customer Experience Management

The method of creating and responding to interactions with customers in a way that fulfills or surpasses their expectations, aiming to boost satisfaction, loyalty, and support among them.