In the Following Example, the Worker Is ________ the Client's

question 36

Multiple Choice

In the following example, the worker is ________ the client's thoughts: Client: "Cruella hates me.  All she does is gripe at me.  I don't even want to go near her anymore."
Worker:   "You sound upset and hurt at how Cruella yells at you so much. Maybe she's upset and hurt too. Maybe she feels you're avoiding her. If she didn't care about you, she probably wouldn't expend so much energy yelling at you and trying to get your attention."

• A)Regurgitating
• B)Rewinding
• C)Reversing
• D)Reframing

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Definitions:

Gift of Gab

The ability to speak effortlessly and fluently, often used to describe someone who is articulate and persuasive in conversation.

Buying Signal

An indication, either verbal or non-verbal, that a prospect is leaning towards making a purchase.

Sales Presentation

A detailed pitch or demonstration of a product or service designed to inform and persuade potential buyers.

Closing Question

A strategic question posed by a salesperson designed to lead the conversation towards the completion of a sale, aiming to secure a commitment from the prospect.