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Sheila, age 24, is a counselor at a community-based halfway house for men on parole who are also substance abusers. Most of the clients are in their twenties and early thirties. Sheila finds herself physically attracted to Biff, a good-looking, charming twenty-six-year-old parolee who resides in the house. Agency policy clearly forbids any such relationships with current clients or anyone who has been a client within the past six months. Sheila fights her feelings, but finally gives in. When he asks her for a date, she assents and begins an intimate relationship with Biff "on the sly." This is the ethical thing to do.
Total Quality Management
A comprehensive management approach focusing on continuous improvement of processes, products, and services by involving all employees to enhance customer satisfaction.
Business Ecosystems
A dynamic network of interconnected organizations, including suppliers, distributors, customers, and even competitors, that co-evolve and create value through collaboration and competition.
Synergies
The collaboration or concurrence of two or more entities, materials, or factors that leads to a cumulative result surpassing the total of their distinct effects.
Functional
Pertaining to the way in which something operates or performs its duty, often implying effectiveness and efficiency.
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