Viveca, a Case Manager for People with Serious Physical Disabilities

question 71

True/False

Viveca, a case manager for people with serious physical disabilities, makes it a point to stop colleagues whenever they start talking about cases she has nothing to do with. She feels that although such information at times can be "juicy," it violates a professional's responsibility to maintain confidentiality among colleagues. This is the ethical thing to do.

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Definitions:

Quality

The standard of something as measured against other similar things; a degree or level of excellence.

Business Processes

A set of linked activities or tasks that, once completed, will accomplish an organizational goal.

Functional Departments

Different segments within a company specialized in certain operations or responsibilities such as finance, marketing, or R&D.

External Failure Costs

Costs that are incurred when a product or service that is defective is delivered to a customer.