The Act Which Is Aimed at Letting Employees Know When

question 58

Multiple Choice

The Act which is aimed at letting employees know when a plant closing or mass layoff is in the offing is the:

• A)Employee Retirement Income Security Act (ERISA).
• B)Family and Medical Leave Act (FMLA).
• C)Worker Adjustment and Retraining (WARN)Acts.
• D)Federal Occupational Safety and Health Act (OSHA).

Explain the Service Gaps Model and its significance in evaluating service quality.

Understand the various dimensions of service quality and their practical implications.

Contrast the marketing strategies between products and services.

Define key terms in service marketing, such as empowerment, the zone of tolerance, procedural fairness, and service recovery.

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Definitions:

Rotter Incomplete Sentence Blank

A projective psychological test designed to assess personality through an individual's completion of unfinished sentences.

NEO Personality Inventory-3

is a psychological personality assessment instrument which measures five major domains of personality: Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism.

Third Party Observer

An independent individual who monitors and reports on the behavior or events without being directly involved.

Positive Attributes

Qualities or characteristics of a person that are beneficial, virtuous, or advantageous in nature.