A Recruitment Agency Was Hiring Customer Support Executives

question 23

Multiple Choice

A recruitment agency was hiring customer support executives. Rolin and Rhonda were both interviewed for the position, however 42-year-old Rolin was rejected despite his experience and educational credentials since the agency felt he was "too old and did not fit the young and perky image required of customer support executives". Twenty-three year old Rhonda was selected, though she lacked experience and relevant education. In this instance, the recruitment agency has clearly violated the:

• A)Fair Labor Standard Act.
• B)Age Discrimination in Employment Act.
• C)National Labor Relations Act.
• D)Equal Pay Act.

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Definitions:

Scenario B

A specific potential or planned situation, often used in planning processes to test different strategies or outcomes.

Competition-oriented

A focus or strategy that emphasizes understanding, responding to, and leveraging the competitive landscape in a market.

Loss-leader Pricing

A pricing strategy where a product is sold at a price below its market cost to stimulate sales of more profitable products or services.

Above-market Pricing

A pricing strategy where goods or services are priced higher than the prevailing market rates, often to signal superior quality or prestige.