A Vehicle Equipped with OBD II Is Being Diagnosed with a Scan

question 17

Multiple Choice

A vehicle equipped with OBD II is being diagnosed with a scan tool. There are three codes stored. Technician A says to clear the codes and drive the vehicle to see if any reappear. Technician B says the codes may be related to the same problem. Who is correct?

• A) Technician A
• B) Technician B
• C) Both A and B
• D) Neither A nor B

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Definitions:

Satisfaction

A state of contentment or happiness achieved when needs, desires, or expectations are fulfilled.

Mood Contagion

Refers to the phenomenon where one person's emotional state, whether positive or negative, is transferred to others around them, influencing their feelings and behaviors.

Emotional Intelligence

The ability to recognize, understand, manage, and use one’s own and others’ emotions effectively for better decision making and interpersonal relationships.

Organizational Citizenship

The voluntary commitment beyond contractual tasks by an employee, which often contributes positively to the organization's atmosphere and functioning.