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Which Concept Is Not an Integral Part of an Audit

question 58

Multiple Choice

Which concept is not an integral part of an audit?

Identify different strategies for engaging with customers, including the use of technology.
Comprehend the significance and application of the GAP Model in customer expectations management.
Understand the concepts of empowerment and its role in customer service.
Grasp the importance of maintaining customer data security in CRM systems.

Definitions:

Enforced Commitment

The obligation or dedication imposed by external factors or authorities.

Social Loafing

Individuals often put in less effort when part of a group compared to when they work by themselves.

Duplication of Effort

A situation where multiple people or groups are unknowingly working on the same task or problem, leading to a waste of resources.

Conformity

The act of changing one's behavior to match the responses or standards of others, often within a group context.

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