Theresa Has Just Started Working for Citizens Bank as a Teller

question 45

Essay

Theresa has just started working for Citizens Bank as a teller. A man comes into the bank with a $100 check that is 8 months old. She goes to the manager to ask whether she should pay it. If you were the manager, what would you advise her? Explain.

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Definitions:

Open Communication

A culture or practice where information is freely and transparently shared among members of an organization, encouraging dialogue and feedback.

Behavioral Approach

A method focusing on observable and measurable aspects of human behavior, especially in understanding and managing personnel.

Task Behaviors

Refers to the actions and activities an individual undertakes as part of their job role to accomplish organizational objectives.

Relationship Behaviors

Refers to the actions and interactions between individuals within any form of a relationship, affecting the dynamics and outcomes of the relationship.