A Buffer Solution

question 26

Multiple Choice

A buffer solution

• A) is used to control the pH of a solution
• B) contains at least 100 times more of a weak acid than its conjugate base
• C) contains at least 100 times less of a weak acid than its conjugate base
• D) always has a pH of 7

Understand the principles of effectively communicating bad news in business settings.

Recognize the importance of using the indirect approach for delivering negative messages.

Distinguish between the direct and indirect approaches in negative communication.

Identify effective strategies for crafting sincere apologies in a business context.

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Definitions:

Superego

The superego is part of Freud's psychoanalytic theory, functioning as the moral component of personality, which internalizes societal norms and values.

Ego

In Freudian theory, the part of the personality that mediates among the demands of the id, the superego, and reality.

Preconscious

The part of the mind containing contents that are not in immediate awareness but can be accessed easily.

Reality Principle

A psychoanalytic concept referring to the capacity of the mind to assess the external world and act upon it appropriately, as opposed to acting on the pleasure principle.