According to the S

question 121

Multiple Choice

According to the S.M.A.R.T. guidelines, goals should be___________ .

• A) Service-oriented
• B) Measurable
• C) Rational
• D) Tactical
• E) Actionable

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Definitions:

Service Quality

The degree to which a service meets the customer's needs and expectations.

Landscaping

The process of making a yard or other piece of land more attractive by altering the existing design, adding ornamental features, and planting trees and shrubs.

Stained Carpet

A carpet that has been marked or discolored, typically by spills or dirt, affecting its appearance and possibly requiring special cleaning to restore.

Delivery Gap

The discrepancy between a customer's expectations of a service and the actual service delivered, often leading to dissatisfaction.