When Resistance to Change Is Based on Insufficient, Incorrect, or Misleading

question 37

Multiple Choice

When resistance to change is based on insufficient, incorrect, or misleading information, managers should use _____________as an approach to manage resistance.

• A) education and communication
• B) participation
• C) negotiation
• D) coercion
• E) change manipulation

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Definitions:

Understaffed

The situation of having fewer staff members than needed to operate effectively, often leading to increased workload and stress for existing employees.

Overstaffing

The condition of having more employees than necessary, which can lead to reduced efficiency and increased costs.

Divide the Group

A strategy or process of separating a larger group into smaller groups or teams, often to facilitate focus, manageability, or diversity of thought.

Restrict Membership

Limiting access or entry to a group or organization to certain individuals based on specific criteria.