Tom Valerio Was the Point Man on a Major Push

question 83

Multiple Choice

Tom Valerio was the point man on a major push to reinvent CIGNA Property & Casualty. His vision for CIGNA was to become a top-quartile, specialist property and casualty company. It was a radical proposition. During the organizational change, having this vision was especially important during the ____ stage.

• A)change
• B)the change prototype
• C)unfreezing
• D)refreezing
• E)change mobilization

---

Definitions:

Intergroup Conflict

A situation in which groups or teams within an organization disagree or compete for resources, recognition, or power.

Group Cohesion

The bond or sense of solidarity among members of a group, which enhances loyalty and commitment.

Dysfunctional Conflict

Conflict that leads to a decline in communication or performance of a group or organization; often destructive in nature.

Interpersonal Hostilities

Conflicts or antagonistic interactions that occur between individuals.