LexisNexis Realized That Its Ability to Serve New Web-Based Customers

question 57

Multiple Choice

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.

• A)standardization
• B)micro-adaptation
• C)sequential independence
• D)reengineering
• E)customer empowerment

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Definitions:

Deflationary Measure

Economic policies or actions designed to reduce the overall level of prices within an economy, often to tackle inflation or to stabilize economic conditions.

Economic Expansion

The phase of the business cycle where economic activity is increasing, characterized by rising GDP, lower unemployment, and increased industrial production.

Activist Government

Describes a government that takes an active role in addressing social, economic, and political issues, often through interventionist policies and initiatives.

Limited Government

A political ideology advocating for minimal government intervention in the lives of citizens and economic activities, emphasizing individual liberties.