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Standard Motor Products Standard Motor Products Makes Aftermarket Auto Parts

question 39

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Standard Motor Products Standard Motor Products makes aftermarket auto parts for repairs and replacement that are sold by warehouse distributors like Carquest and NAPA (National Automotive Parts Association) and auto parts retailers like Advance Auto Parts and Auto-Zone. Its products include emission and engine controls, voltage regulators, sensors, ignition wires, distributor caps and rotors, ignition and electrical parts, air-conditioning compressors, accumulators, fan clutches, heater cores and valves, evaporators, hoses, and window lift motors. Although the aftermarket auto parts market was $56 billion in 2008, it's incredibly competitive, and companies that don't continue to improve quickly lose market share and profits.
Right now, Standard Motor Products is struggling. Downtime-when machines aren't running-is up significantly, and, when parts aren't being produced, revenues aren't being generated. Not surprisingly, productivity is also down, and costs are up. Since Standard competes in an industry where the difference between a profit and a loss is three cents per hose, it can't continue to incur rising costs. The company is already losing millions per year and is closing down money-losing production facilities. You're worried that your plant, which is facing a perfect storm of problems, is next.
Problem number one is a top-down, authoritarian culture where managers pride themselves on being tough on workers. Combine that with a work force that is 50 percent unionized, and let's just say there's no love lost between managers and workers. Second, the workers dislike each other, too. Language difficulties separate the white and African American workers from the Hispanic and Asian workers. In fact, negative feelings were so strong that when the company introduced English language classes, almost no one attended. With their noise and nonstop pressure to keep costs low, quality high, and production on schedule, manufacturing plants are already challenging places to work. Stir in an authoritarian culture, intense hostility between labor and management, a militant employee union, basic communication/language problems between employees, and hard feelings all around, and you've got the recipe for poor results that are sure to lead company headquarters to shut this place down.
In response to this situation, management decided to implement a team-based structure at the Edwardsville, Kansas plant. In the end, managers decided to give the teams the highest level of autonomy. Consequently, the teams directly control all their tasks, how those tasks get done, and who does or does not become a member of each team. To compensate employees, Standard Motor Products shares the financial value of performance gains such as productivity, cost savings, or quality with its workers. The company hands out cash awards each quarter, the amount depending on how much it saves in terms of increased productivity, quality, returned products, and safety. In the first year of the program, the average annual award at the Edwardsville plant was $2,000 per employee. Refer to Standard Motor Products. At Standard Motor Products' Edwardsville plant, team members lead the teams and leadership rotates among the different team members. Each member on a team, not the management, takes turns scheduling their team's daily work, deciding what gets done, who does what, and ultimately taking responsibility for quality and timely production of automotive parts. This demonstrates the use of ____.

Definitions:

Customer Value

The perception of what a product or service is worth to a customer versus the possible alternatives, reflecting the benefits, costs, and utility they receive.

Singapore Air

The flag carrier airline of Singapore, known for its high level of service and as an important player in international air travel.

In-flight Service

The range of amenities and services offered to passengers during an airplane flight, including meals, entertainment, and comfort items.

Environmental Force

External factors that can affect a business's operations, including sociocultural, technological, economic, ecological, and political factors.