According to Management Expert Bill Roche, Results from Goal Setting

question 35

Multiple Choice

According to management expert Bill Roche, results from goal setting can virtually be guaranteed, but only if "you have first won the hearts and minds of your workers. When they are on board with the goal-they agree that it is important and can be done-you really will get dramatic improvement." Roche is describing__________ .

• A) goal recognition
• B) goal congruity
• C) goal specificity
• D) goal difficulty
• E) goal acceptance

---

Definitions:

National Car Rental

A rental car agency based in the United States, providing vehicle rental services to customers worldwide.

80/20 Rule

A principle suggesting that 80% of effects come from 20% of causes, often used in business and economics to focus efforts on the most productive inputs.

Firm's Sales

The total revenue generated from goods or services sold by a company within a specific period.

Firm's Customers

Individuals or organizations that purchase and use the products or services offered by a business.