Call-Center Training Institutes Are Springing Up All Over in Bigger

question 4

Multiple Choice

Call-center training institutes are springing up all over in bigger cities in India, helping young people, for a fee, to de-Indianize themselves. During one lesson at one of the Indian institutes, the instructor was overheard saying, "Americans and the British are very specific with their times. When they say one minute, they mean one minute. When they say two minutes, they mean two minutes." The instructor was referring to the fact that the Americans and the British do not have _____ cultures.

• A)affective
• B)cognitive
• C)kinetic
• D)neutral
• E)polychronic

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Definitions:

Variable Cost

Costs that vary directly with the level of production or volume of operations.

Sales Volume

The quantity of products or services sold by a business within a specific time period.

Fixed Costs

Expenses that do not change with an increase or decrease in the amount of goods or services produced.

Net Income

The total profit of a company after all expenses, including taxes and interest, have been deducted from total revenue.