An Article on Public Libraries Contained the Following Statement: "The

question 75

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the customer area of the balanced scorecard, the article advised librarians to use customer surveys. Why might this be a poor strategy to use?

• A)It could create information overload.
• B)Customer surveys are never reliable.
• C)Stakeholders should not be involved in the creation of a balanced scorecard.
• D)Results may only reveal halo effects.
• E)Customer surveys are typically misleading, skewed to positive feedback.

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Definitions:

Full Load Current

The current drawn by an electrical machine, such as a motor or transformer, operating at its rated capacity under designated conditions.

Normally Closed

Normally closed is a term used to describe a configuration of an electrical or mechanical switch in which the default state of the switch is making contact, allowing current flow, until actuated.

Relay Contact

A relay contact is a switch operated by an electromagnet in a relay, used to open or close circuits electromechanically or electronically.

Control Relay Contacts

Components in a relay used to open or close an electrical circuit, thereby controlling the flow of electricity based on a control signal.