An Article on Public Libraries Contained the Following Statement: "The

question 75

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the customer area of the balanced scorecard, the article advised librarians to use customer surveys. Why might this be a poor strategy to use?

• A)It could create information overload.
• B)Customer surveys are never reliable.
• C)Stakeholders should not be involved in the creation of a balanced scorecard.
• D)Results may only reveal halo effects.
• E)Customer surveys are typically misleading, skewed to positive feedback.

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Definitions:

Noninvasive Prenatal Testing

A screening test used to detect certain genetic conditions in a fetus using a sample of the mother's blood.

Chorionic Villus Sampling

A prenatal test where a sample of chorionic villi is taken from the placenta for genetic testing.

Ultrasound

A medical imaging technique that uses high-frequency sound waves to visualize internal body structures, often used for diagnostic and therapeutic purposes.

Hypertension

A chronic medical condition where the blood pressure in the arteries is elevated.