Which of the Following Is a Specific Component of Internal

question 78

Multiple Choice

Which of the following is a specific component of internal service quality?

• A)MBO
• B)human resources
• C)delegation
• D)autonomy
• E)span of management

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Definitions:

External Customers

Individuals or entities that are not part of an organization but use or purchase its products or services.

Reconciliation

The process of ensuring that two sets of records (usually the balances of two accounts) are in agreement. It is a key accounting process.

Segment Profit Margin Analysis

The process of evaluating the profitability of different segments or divisions within a company.

Segment Liabilities

The liabilities related to a single reportable segment of a business, as opposed to the entire organization.