The First Step in the Service-Profit Chain Is External Service

question 1

True/False

The first step in the service-profit chain is external service quality or the quality of treatment that employees receive from a company's internal service providers.

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Definitions:

Null Hypothesis

A statistical hypothesis that assumes no significant difference or effect exists among the variables being studied.

Test Statistic

A numerical quantity calculated from a set of data, used in statistical testing to determine the significance of observed differences.

Distribution

Describes the way values of a variable or set of data are spread or dispersed.

P-Value

The probability of obtaining an observed sample result, or more extreme, assuming the null hypothesis is true.