Which of the Following Statements About the Baldrige National Quality

question 33

Multiple Choice

Which of the following statements about the Baldrige National Quality Award is true?

• A) The purpose of the Baldrige Award is to recognize all companies that operate in the business-to-business market for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.
• B) The Baldrige Award is primarily concerned with improving customer satisfaction.
• C) Companies that apply for the Baldrige Award are judged on a 1,000-point scale based on three criteria: leadership, customer and market focus, and business results.
• D) An emphasis on results is what differentiates the Baldrige Award from the ISO 9000 standards.
• E) All of these statements about the Baldrige National Quality Award are true.

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Definitions:

Thorstein Veblen

An American economist and sociologist known for his theory of the leisure class and criticisms of capitalism.

Milton Friedman

An influential American economist known for his strong advocacy of free-market capitalism and for his role in the Chicago School of Economics.

John Maynard Keynes

A British economist whose theories on the importance of government intervention in economies during downturns led to the development of Keynesian economics.

Marginal Propensity

The ratio of the change in an economic agent's consumption as a result of a change in income, influencing saving and spending habits.