The Term_______ Refers to Restoring Customer Satisfaction to Strongly Dissatisfied

question 5

Multiple Choice

The term_______ refers to restoring customer satisfaction to strongly dissatisfied customers.

• A) service recovery
• B) service enhancement
• C) customer focus
• D) customer reengineering
• E) relationship marketing

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Definitions:

Consultive Styles

Approaches to leadership and decision-making where input, advice, and feedback from others are sought to make informed decisions.

Transformational Leaders

Leaders who inspire followers to exceed their own interests for the greater good, by providing vision, encouragement, and intellectual stimulation.

Inspirational Leadership Theories

Theories that focus on how leaders inspire and motivate their followers to achieve higher levels of performance and personal development.

Personal Attributes

Innate or acquired traits that define an individual's character and can influence their behavior and performance.