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What Is Quality? List and Define Three Characteristics of Quality

question 30

Essay

What is quality? List and define three characteristics of quality for goods and for services. Explain why these characteristics are different for goods and services. Then identify the one dimension that is common in both lists. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.


Definitions:

Bargaining Position

The relative power or leverage that a person or entity holds in negotiation settings, affecting their ability to secure favorable terms.

Nonunion Scabs

Workers who are not members of a labor union and are employed to work during a strike, typically regarded negatively by union members.

Strike Fund

A reserve of money set aside by labor unions to support workers during a strike action, helping cover lost wages and other expenses.

Bigger Piece

A phrase commonly used to refer to a larger share or portion of something, such as profits or market segments.

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