Which of the Following Theories of Ethical Management Argues That

question 66

Multiple Choice

Which of the following theories of ethical management argues that officers will treat inmates the way they perceive they are being treated by management?

• A)"Trickle down" theory
• B)"Eye¬for¬an¬eye" theory
• C)"Payback" theory
• D)"Hierarchical" theory

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Definitions:

Surface Acting

An emotional labor strategy where individuals display emotions that they do not genuinely feel to fulfill job requirements.

Emotional Dissonance

A state of conflict between expressed emotions and the emotions actually felt, common in service roles.

Emotional Labor

The effort employees put into managing their emotions and expressions as part of fulfilling their job roles, often to meet organizational expectations.

Flight Attendants

Flight attendants are airline personnel responsible for ensuring the safety, comfort, and service for passengers aboard flights.