Salespeople Who Force Themselves to Smile at Customers All Day

question 165

Multiple Choice

Salespeople who force themselves to smile at customers all day may actually end up feeling relatively happy. This effect can be best explained by ____.

• A)the facial feedback hypothesis
• B)excitation transfer theory
• C)the Yerkes-Dodson law
• D)catharsis theory

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Definitions:

Skeptical

Having or expressing doubt about the truths, values, or trustworthiness of someone or something.

Hypnosis

A trance-like state of focused attention and heightened suggestibility, often used therapeutically to modify behaviors and reduce stress.

Antisocial Personality Disorder

A mental condition in which a person consistently shows no regard for right and wrong and ignores the rights and feelings of others.

Empathy

The ability to understand and share the feelings of another person.