Ella's Company Cannot Afford to Give Their Customer Service Representatives

question 165

Multiple Choice

Ella's company cannot afford to give their customer service representatives (CSR) , who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.

• A) underbenefiting
• B) over-benefiting
• C) equity
• D) equality

---

Definitions:

Sports Venue

A location or arena where sporting events are held, typically featuring facilities to accommodate athletes and spectators.

Potential Risks

Possible events or conditions that could cause harm or adverse effects to an organization's operations, financial performance, or reputation.

Celebrity

A person who is widely recognized in society and commands media attention, often through their work in entertainment or other fields.

Publicist

A professional responsible for managing the public image and visibility of an individual, company, or organization, often through media relations.