The Stroking Technique for Resolving Conflict Involves Saying Something Genuinely

question 4

True/False

The stroking technique for resolving conflict involves saying something genuinely positive to the person (or side)you are in conflict with, even in the heat of battle.

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Definitions:

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.

Appraisal Costs

Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.

Prevention Costs

Costs that are incurred to keep defects from occurring.

Internal Failure Costs

Costs associated with defects found before the delivery of a product to the customer, including scrap, rework, and downtime.