According to Standard Operating Procedures, Every Customer at McDonald's Is

question 38

Multiple Choice

According to standard operating procedures, every customer at McDonald's is greeted with the words, "Welcome to McDonald's. May I take your order?" The practice corresponds with which characteristic of a bureaucracy?

• A)a clean-cut division of labor
• B)positions filled on the basis of qualification
• C)personnel treat "clients" as cases
• D)authority belongs to the position

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