McDonald's Evaluators Pose as Customers and Conduct Each Year More

question 48

Multiple Choice

McDonald's evaluators pose as customers and conduct each year more than 500,000 unannounced visits at its 31,000 restaurants. The company also uses a checklist of 500 performance measures to evaluate each of its restaurants. This practice represents

• A)the informal aspects of organizations.
• B)statistical measures of performance.
• C)expert authority.
• D)the iron cage of rationality.

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Definitions:

Simple Interest

A method of calculating interest where the charge is based on the original principal amount alone, without compounding.

Interest

Interest is the cost of borrowing money, typically expressed as a percentage of the principal amount.

Rate Of Interest

The percentage of principal charged by the lender for the use of its money.

Equivalent

Equal in value, amount, function, meaning, or the like.