What Can Be Done to Improve the Credibility of the Testimony

question 87

Multiple Choice

What can be done to improve the credibility of the testimony of a child?

• A) Question the child many times to make sure the child is convinced of the events.
• B) Convince the child that the people asking her questions are important people who are only trying to help her remember what happened.
• C) Use questions that test a number of different explanations concerning the event.
• D) There is no need to improve credibility, since the memories of children are actually less fragile than the memories of adults.

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Definitions:

Service Gaps Model

A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.

Service Providers

Companies or individuals that offer services to others in exchange for payment.

Delivery Gap

The discrepancy between a company’s service quality specification and the actual service delivered to customers, often leading to customer dissatisfaction.

Communication Gap

A type of service gap; refers to the difference between the actual service provided to customers and the service that the firm’s promotion program promises.