Examlex
Simon spanks his son Paul in order to get him to stop acting aggressively. Which outcome is LEAST likely in the long term?
Service Quality
The evaluation of how well a delivered service meets or exceeds customers' expectations and needs.
Performance Gap
The difference between the actual performance of an organization and its potential or desired performance.
Standards Gap
The difference between existing standards and the newly established benchmarks that need to be met, often leading to a period of adjustment for organizations.
Knowledge Gap
The difference in understanding, information, or knowledge between individuals, groups, or data sets.
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