For Each of the Following Sentences, Select the Pronoun That

question 22

Multiple Choice

For each of the following sentences, select the pronoun that is consistent in person with the antecedent. A manager should lock up all of _________________ personnel files every night.

• A) his or her
• B) your

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Definitions:

Omnichannel Retailers

Retailers that provide a seamless customer experience across multiple channels, including online and physical stores.

Seamless Experience

An interaction or service encounter that is smooth, efficient, and free of any inconvenient disturbances or interruptions for the user or customer.

Channel

A medium or pathway through which goods and services are delivered to consumers.

Consistent Brand Image

Maintaining a uniform presentation of a brand's values, message, and identity across all marketing channels and points of customer interaction.