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In each group, select the item that is not parallel with the other items in the group. ____________________
Customer Measures
Metrics or indicators used to evaluate the satisfaction, loyalty, retention, and acquisition of customers within a business.
Internal Business Process Measures
Metrics used to evaluate and improve the efficiency and effectiveness of a company's internal operations.
Learning and Growth Measures
are metrics used to evaluate the effectiveness of strategies aimed at creating long-term value through employee development and organizational improvement.
Balanced Scorecard
A strategic planning and management system used to align business activities with the vision and strategy of the organization by monitoring performance against strategic goals.
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