Whenever a Case Manager Is Conducting an Intake Interview with an Individual

question 18

Multiple Choice

Whenever a case manager is conducting an intake interview with an individual, the physical arrangement of furniture should allow the case manager and the individual to be at right angles without tables or desks between them. This is important because: ​

• A)clients cannot always be trusted, and the case manager should be able to see them.
• B)clients who have a physical disability will sometimes try to exaggerate or minimize their disability.
• C)it gives the case manager room to lean forward and touch the client if he or she is upset.
• D)it facilitates appropriate eye contact, positive body language, and equality of position.

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Definitions:

Total Utility

The total satisfaction or benefit a consumer receives from consuming a particular quantity of a good or service.

Salsa

a spicy sauce of tomatoes, onions, and chili peppers commonly used in Latin American cuisine.

Marginal Utility

The incremental enjoyment or advantage a consumer receives from consuming one more unit of a good or service.

Macaroni and Cheese

A popular dish made with macaroni pasta and a cheese-based sauce, often baked or otherwise prepared as comfort food.