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James Is a Case Manager for a Homeless Shelter

question 12

Multiple Choice

James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients.
Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview.
(1) James: Come in, Maria, and have a seat . (Extends his hand)
(2) Maria: Thank you . (Shakes James's hand)
(3) James: How can I help you?
(4) Maria: Well, I need clothes for my two children, and we are hungry.
(5) James: OK, we can help with that. Do you have a place to stay?
(6) Maria: No .
(7) James: Would you like to find a place to stay?
(8) Maria: Yes .
(9) James: Why are you homeless?
(10) Maria: My husband died. (Looks down and is wringing her hands)
(11) James: How did he die?
(12) Maria: (Begins to cry) He had a heart attack.
(13) James: When did he die?
(14) Maria: (Visibly upset) Two months ago.
(15) James: So, how did you lose your home?
(16) Maria: (Crying) My two babies are so young, I didn't want to leave
(17) them alone, and I lost my job . (She pauses)
(18) James: Ummm…what about other family?
(19) Maria: They are all in a different part of the country.
(20) James: Oh…
(21) Maria: (Sits silently, crying, with her head down)
In the preceding dialogue, the question that James asked in line (3) is a good example of a(n) :

Definitions:

Machine Breakdowns

Instances when machinery or equipment fails to operate, causing interruptions in production or operations.

Cost Variance

The differences between actual and standard costs.

Standard Cost

A detailed estimate of what a product should cost.

Actual Cost

The actual amount spent on goods, services, or other expenses, as opposed to budgeted or standard costs, including all direct and indirect costs.