James Is a Case Manager for the New Day Recovery

question 12

Multiple Choice

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days.
James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release.
James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work.
James is beginning to experience burnout. Which of the following are symptoms that indicate burnout for James?
I.Few supportive professional relationships
II.Difficulties in personal relationships
III.Clients who never follow through with treatment
IV.Working with clients with chemical dependencies
V.Working in an acute care facility ​

• A)I, II, III, IV, and V
• B)I, II and III
• C)II, III and V
• D)I, III and IV

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Definitions:

Federal Income Tax

A charge imposed by the national government on the yearly income of individuals, corporations, trusts, and various legal bodies.

Gross Earnings

The total amount of revenue or income earned by an individual or business before any deductions or taxes are applied.

Net Pay

The amount of money an employee takes home after deductions like taxes and retirement contributions have been subtracted.

FICA Tax

A mandatory tax used to fund the United States Social Security and Medicare programs, deducted from the wages of employees.