You Are Troubleshooting a Laptop with Multiple Sticking Keys That

question 29

Multiple Choice

You are troubleshooting a laptop with multiple sticking keys that result in misspelled words while the user types. Other than several sticking keys, the laptop appears to be functioning properly. You have cleaned the keyboard with compressed air, but the problem persists. After removing one of the key tops, it becomes apparent that a liquid was spilled into the keyboard.
Which of the following is the next step in resolving the issue of sticking keys?

• A) Replace the keyboard with a compatible keyboard.
• B) Disconnect and reseat the keyboard ribbon cable.
• C) Clean the keyboard keys with a contact cleaner.
• D) Replace the laptop system board and reseat all connections.

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Definitions:

Visual Preference

The tendency to selectively pay attention to certain visual stimuli over others, based on interest or attraction.

Auditory Preferences

The tendency or inclination people have towards specific types of sounds or music.

Cross-model Transference

The phenomenon where skills or responses learned in one context or with one set of stimuli are transferred to another context or stimuli.

Polymodal Attention

The ability to direct attention to information presented simultaneously in different forms, such as visual and auditory.